Düsseldorf IT Service Desk Opportunities German

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Job Description

Our Client

  We are a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

  With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

 

Role Overview

  • Service Desk Agent Level 1 & Level 2
    • Provide first-level technical support, service restoration, the fulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
    • Follow a systematic, disciplined and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
  • Subject Matter Expert
    • Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.
    • Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.

Your Profile

  • C1 above level in German.
  • Located in Greater Dusseldorf area to commute.
  • Motivation in technical support career.
  • Knowledge or 6 months – 3 years of experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

 

The Offer

  • Competitive and negotiable salary.
  • Permanent fulltime contract.
  • Benefits to be confirmed.
  • Well-connected central Düsseldorf location.
  • Brand new small team to expand with exciting career opportunities.

 

  Sounds interesting? Send your CV to boram.kim@cpl.ie and start a conversation faster than anyone else. Under the partnership, I can provide the recruitment process from a to z.

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Boram Kim

Multilingual Sourcing Specialist 01 614 6194 boram.kim@cpl.ie