Dialler Systems Analyst

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Job Description

***Dialler Systems Analyst***

Our client, a dynamic customer focused media & communications multinational, are now expanding & looking to hire an experienced Dialler Systems Analyst to join their services centre leadership team on an initial 9 month contract basis.

This is a fantastic opportunity for ambitious applicants to further develop their career in a truly world-class, highly successful organisation & further developed their management skills. If youre interested, please apply!

The Job:

As a key part of the Call Centre Planning team, you will be tasked with delivering short & medium term volume forecasts, support capacity planning, analyse KPI & SLA for groups & individuals, assist in the delivery of new processes/procedures, manage projects & partner with call centre operations managers to ensure the smooth running of the centre. 

Your Skills/Experience that we need:

  • 3rd level degree qualified ideally in business studies or a related discipline.
  • 3-4+ years previous experience in a similar workforce or capacity planning role. 
  • Strong IT skills with high level Excel knowledge in particular. 
  • Strong inter-personal skills. 
  • Proven ability to work on your own initiative, deliver individual projects & problem solve. 

The Offer:
This role is being offered with a salary of approx 38k with a strong benefits package of pension, health cover, phone, etc. 

How to Apply:
If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on 061221701 or email your Cv to thomas.hogan@cpl.ie

For a full list of open jobs, have a look at www.cpl.ie

Apply via LinkedIn

Thomas Hogan

Principal Consultant 061 208659 thomas.hogan@cpl.ie