Looking for Customer Support Superstars, Tech or Marketing Background is preferable as we help customers design websites on our platform.
We offer competitive pay, shares and great benefits, including time off, health insurance, pension, subsidized lunch, happy hours and so much more. You’ll find a relaxed and friendly atmosphere, your coworkers (and bosses) fantastic and a lot of opportunities for growth in this fast-paced, high profile startup environment. We’re looking for a Customer Support Expert who is fluent in French and English. No tech experience is required, we’ll train you!
Fluent in French and English, and eager to explore new technology. You have the ability to learn new concepts and solve problems thoughtfully and effectively. You have customer service experience in any industry, strong critical thinking skills, you know how to identify challenges and solutions.
As a Customer Support Expert, you will:
Provide users with technical solutions over the phone, e-mail and chat.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.
Note: please send your CV in English