Customer Support Engineer

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Job Description

 What you will do

  • Provide support for customers and prospective customers via email, live chat, forums, and social channels. There are no inbound calls.
  • Resolve up to 40 tickets a day primarily with from the first contact.
  • Advocate for customers by thoroughly documenting their issues and sending reports to engineering and product teams.
  • Identify and propose ways to make customers happier, and your jobs easier.
  • Creating joy and happiness for everyone involved with the company, including team members, vendors, and customers.
  • Familiarity with SEO / HTML & Website Structure to correctly support users

What you need

  • At least 1 year experience in Cusutomer/Technical Support 
  • Proactive and positive demeanour is a must for this role
  • Excellent verbal and written communication skills
  • Ideally have experience providing technical support for B2B SaaS products
  • Ideally have experience writing bug reports or other technical documents

What’s in for you

  • Excellent salary 
  • A great holiday bonuses 
  • Opportunities to grow in the company
Apply via LinkedIn

Gearoid Collins

Principal Recruitment Consultant +353 21 4626139 gearoid.collins@cpl.ie
  • Salary: 30000 - 30000
  • Location:Cork
  • Type:Permanent
  • Category:Technology & IT
  • Ref.no:JO-2005-449806