Customer Support Agent

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Job Description

***Customer Support Agent - Financial Services***

Are you an experienced Customer Support Agent with excellent experience from the financial services, banking or call centre sector? Our client, a market leading financial services provider are now recruiting for their expanding team in Shannon.

This is an outstanding opportunity for ambitious applicants to grow & develop their career with 1 of Ireland's most dynamic & rewarding employers so if youre interested, please apply!

The Job:
As a key member of the customer support team, your responsibilities will be focused on dealing directly with customers on their loans & portfolios, planning & negotiating payment strategies, determining loan options for in arrears customers, supporting colleagues across differing teams & all associated administrative duties.

Your Skills/Experience that we need:

  • 3rd level degree in Business Studies or a related field ideally.
  • 1-2+ years experience in a customer focused support role.
  • Experience gained in the financial services or banking sector would be a significant advantage.
  • Strong IT skills including a high level of ability in all Microsoft applications. 

The Offer:
This job is being offered on a 23 month initial contract with starting salary of 25.5k, rising to 29.5k upon completion of further training & a full benefits package & generous bonus structure. Candidates already APA/QFA qualified will start at 29.5k.

If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick on 061221701 or email your Cv to

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Thomas Hogan

Principal Consultant 061 208659