Customer Success Specialist

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Job Description

Cpl are excited to partner with Moz to recruit a team of high calibre Onboarding Specialists for their new team in Cork City Centre.

Moz is a software organisation that provides inbound marketing and marketing analytics software subscriptions. Their aim is to simplify SEO for the marketing industry.

Reasons to Apply:

  • Amazing team culture with a relaxed and welcoming environment
  • Opportunity for variety, creative thinking and development
  • Flexible and trusting working environment
  • €3,000 Paid Holiday Bonus!!

 Main aim of the Onboarding Specialists:

  • You will support new customers in their first months of using the service, and take their user experience from good to great!
  • You will establish the customer goals, set up demonstrations of the system and educate users on how to get the most out of their package

Key responsibilities of the role:

  • Welcome new customers via email, phone and live demonstrations of the tools
  • Establish the customer’s goals and introduce them to the best training resource available to them
  • Investigate customer problems and provide helpful solutions and resources
  • Communicate clearly with other members of the customer success team to provide a seamless customer experience
  • Support on other high-profile projects that help with increasing retention and improving the efficiency of team processes

 The successful candidate:

  • The ideal candidate will have worked with Software Products in the past and can demonstrate an interest and a flair for technology.
  • Experience with customer service and workflow coordination in a fast paced environment
  • Experience in software training would be an advantage but not an essential requirement
  • Excellent communicator with the ability to use initiative and offer solutions to customers based on their needs
  • Desire to work in an ever-changing and forward thinking environment
  • Familiarity with online marketing is a plus
  • Some degree of flexibility to accommodate customer schedules is a plus

12 month Fixed Term Contract

To apply for this exciting opportunity, please send your updated CV to Grace.Lynch@cpl.ie

CplCorkMar20

 

Apply via LinkedIn

Grace Lynch

Principal Recruitment Consultant +353 21 462 6125 grace.lynch@cpl.ie