Customer Service Specialist

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Job Description

Customer Service Representative

Our client is a leading healthcare company based in Galway and are looking to recruit a Customer Service Specialist for their European Headquarters in Galway. The position requires a Customer Service Representative to work in our customer service department handling Global customer inquiries.

Duties & Responsibilities

  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures
  • Working in a safe manner at all times
  • Reporting to the Customer Service Team Leader

Candidate Requirements

  • Minimum 2 years’ experience working in a Call Centre or Customer Service department
  • Strong communications skills
  • Excellent telephone and customer service skills
  • Pervious teamwork experience 
  • Knowledge of Medical device/healthcare products is a distinct advantage 

 

Suitable candidates should send CV to clara.obrien@cpl.ie or call 091507522 to discuss the role further

 

Apply via LinkedIn

Clara O’Brien

Recruitment Consultant 091 507522 Clara.obrien@cpl.ie