Customer Service – Banking

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Job Description

Our client, one of Ireland's largest financial institutions is looking to hire a number of customer service executives to join their busy teams in various locations around Ireland.

What will you be doing?

  • Support the migration of customers to smartphone usage 
  • Ensure customers have a valid mobile number registered
  • Fully support customers with downloading the new Channels Mobile App and promote the benefits of the improved / additional functionality
  • Actively support digital activations and adoption of the new Bank Mobile App
  • Fully train, coach, and support frontline colleagues in Branch on the Mobile App functions and migration journey
  • Manage flow and engage with customers to deliver a professional, efficient and friendly customer service to support our customers during the migration period
  • Strive to resolve all customers complaints / queries at source
  • Ensure all relevant new Channels merchandise is on display in Branch
  • Capture and escalate issues, concerns, challenges and general feedback to Branch Team Leader  / Customer advocates to support lessons learned and continuous improvement
  • Perform duties in a compliant manor in accordance with policies and procedures

What do you need?

  • Experience in customer service, demonstrating a high standard of service in every customer interaction.
  • Tech savvy with an ability to adapt to new technologies on all digital platforms i.e. Mobile, tablet etc.
  • Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
  • Proven presentation skills
  • Flexible and hardworking team player – travel will be required as successful applicants will be responsible for traveling between branches within the locality as and when required


Apply via LinkedIn