Customer Service Administrator

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Job Description

Are you fluent in Italian and/or Spanish with strong administration skills and a business or financial background? This may be the perfect role for you!

 

My client, a well-known insurance company located in Navan, Co. Meath requires a Corporate Customer Service Administrator starting immediately.

 

Duties and Accountabilities

  • Responsible for managing the daily tasks associated with Operations for the Wealth Protection business line.
  • Work within the team structure to take accountability for tasks delegated to you and adherence to procedures and SLA’s relating to New Business / Policy Servicing / Client Services.
  • Manage queries and issue log and ensure accurate information is maintained 
  • Handle incoming queries in a timely and professional manner
  • Ability to identify issues and escalate same to Team Leader
  • Ensuring that all AML and Regulatory requirements are met according to the Central Bank of Ireland and Company’s standards.
  • Monitor the relationships and identify any issues affecting customer satisfaction and report same to line management
  • Ability to play an active role in a diverse team in a busy environment
  • Willingness to accept requirements relating to developing your professional career
  • Ad-Hoc Administration duties and project work as required
  •  

Skills and Experience Required:

  • Excellent communication, analysis, report writing and interpersonal skills
  • Be highly organised; used to working efficiently in a regulated environment applying a strong work ethic
  • Have experience working in diverse, multicultural teams
  • Demonstrate a strong track record of working within financial services operations
  • Be able to recognise the impact of external (regulatory, market, legal etc.) changes to the business
  • Able to manage, monitor and measure assigned work to deliver a high level of service
  • Have the ability to work under pressure and to meet tight deadlines while displaying a strong attention to detail
  • Experience in Anti Money Laundering, due diligence and Consumer Protection Codes is an advantage.
  • Minimum of 2 years related business sector experience
  • Knowledge and experience of investment products in an Insurance environment would be an advantage
  • Fluency in Italian required

 

Role details

Salary: 38k

Contract: 6months with perm potential

Location: Navan, Co, Meath

Start: Immediate required

Contact Kristin.keogh@cpl.ie or call 01614/6076 for further details

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Kristin Keogh

Recruitment Consultant kristin.keogh@cpl.ie
  • Salary: 38000 - 38000
  • Location:Navan, Co. Meath
  • Type:Permanent
  • Category:Administration & Office Support
  • Ref.no:JO-1811-420297