Complaints Handler

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Job Description

My client, one of Ireland's leading organisation based in Dublin 14, currently have a fantastic opportunity for an experienced Complaints Handler.

If you strive in a busy complaints handler role and are coming a heavily regulated environment, then we want to hear from you!

Job Responsibilities

 Responsibilities include: -

  • Logging and acknowledging complaints in line with strict deadlines.
  • Creating and issuing final resolution letters to customer complaints.
  • Communicating regularly with customers via phone, email, and letter and keeping them updated on the progress of their case.
  • Achieving SLA’s and budget targets
  • Investigating the root cause of complaints.
  • Analysing the complaints data to identify systemic and Client-impacting trends and escalating through proper channels of leadership.
  • Delivering reporting and trend analysis as agreed on a monthly basis.

Key Requirements

  •  2+ year’s industry experience in a customer facing role.
  • Experience in Complaints handling, ideally within a financial services or regulated environment
  • Ability to work well under pressure and meet regulated deadlines.
  • Multi-tasking and prioritisation skills are essential.
  • Proven ability to manage and defuse conflict.
  • Intermediate Microsoft Office.
  • Customer focused with a desire to treat customers fairly.
  • Strong Communication Skills.
  • Excellent letter and email writing skills with great verbal communication skills
  • A natural empathy with customers and a desire to drive improvements in business processes.

If you’re a suitable applicant and are interested in applying or want to know more about this job 1st, contact Clara Russell on 087 342 6944 or email your Cv to clara.russell@cpl.ie

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Clara Russell

Recruitment Consultant 01 614 6234 Clara.Russell@cpl.ie