Community Operations Analyst – Vietnamese

<< Back to Search Results

Job Description

Community Operations Analysts review reported and flagged social media content and harmful accounts online that negatively affect millions of users world-wide. We are currently hiring for highly-motivated individuals to join the Cpl team and deliver high-quality results and service for our social media client.

*This position involves dealing with extreme, graphic and sensitive content*


  • Processing and reviewing accounts that have been flagged to review potentially extreme or sensitive content to ensure there are no violations of policies
  • Validating, investigating and responding to inquiries of an urgent or sensitive nature and working on multiple projects
  • Recognising international, domestic and regional trends and patterns
  • Understanding and performing content reviews under client supervision for International and Domestic cases, following the client's policies and procedures
  • Demonstrating speed, agility, critical-thinking, and problem-solving skills in a fast-paced environment


  • Fluency in Vietnamese and English
  • Understanding of Vietnamese culture, social events and current affairs
  • Teamwork and Communication
  • Prioritisation of tasks and Organisation
  • Adaptability and Crisis Management
  • Attention-to-detail and Results Orientation
  • Troubleshooting and Problem-solving
  • Critical decision making


  • Free canteen, food and snacks
  • Healthcare and Pension Contributions
  • Free Taxi allowance for evening shift
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme


  • Permanent contract
  • Full time: 40hrs per week
  • Day shift: 9.00am - 5.30pm, OR
  • Evening shift: 6.00pm - 2.00am (+25% increment on wage after 8pm)
  • Business flexibility is required

What does this job require?

  • Fluency in English and Vietnamese
  • Eligibility to work in Ireland (Irish citizenship OR EU Passport OR Stamp 4)

If you are interested interested below please apply below, and leave a cover letter stating:

1. Your current visa status in Ireland or EU

2. Your current location

3. Your Notice period

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070