Community Operations Analyst – Kurdish

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Job Description

Community Operations Analysts review reported and flagged social media content and harmful accounts online that negatively affect millions of users world-wide. We are currently hiring for highly-motivated individuals to join the Cpl team and deliver high-quality results and service for our social media client.

*This position involves dealing with extreme, graphic and sensitive content*

Responsibilities:

  • Processing and reviewing accounts that have been flagged to review potentially extreme or sensitive content to ensure there are no violations of policies
  • Validating, investigating and responding to inquiries of an urgent or sensitive nature and working on multiple projects
  • Recognising international, domestic and regional trends and patterns
  • Understanding and performing content reviews under client supervision for International and Domestic cases, following the client's policies and procedures
  • Demonstrating speed, agility, critical-thinking, and problem-solving skills in a fast-paced environment

Skills:

  • Fluency in Kurdish and English
  • Cultural understanding of the Kurdistan region
  • Teamwork and Communication
  • Prioritisation of tasks and Organisation
  • Adaptability and Crisis Management
  • Attention-to-detail and Results Orientation
  • Troubleshooting and Problem-solving
  • Critical decision making

Benefits:

  • Free canteen, food and snacks
  • Healthcare and Pension Contributions
  • Free Taxi allowance for evening shift
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Terms:

  • Permanent contract
  • Full time: 40hrs per week
  • Day shift: 9.00am - 5.30pm, OR
  • Evening shift: 6.00pm - 2.00am (+25% increment on wage after 8pm)
  • Business flexibility is required

What does this job require?

  • Fluency in English and Kurdish
  • Eligibility to work in Ireland (Irish citizenship OR EU Passport OR Stamp 4)
  • Candidates must be fully confident in viewing and managing extreme social media content

If you are interested interested below please apply below, and leave a cover letter stating:

1. Your current visa status in Ireland or EU

2. Your current location

3. Your Notice period

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070 Gabriel.Mamaradlo@cpl.ie