Community Operations Analyst – Indonesian

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Job Description

Community Operations Analysts review reported and flagged social media content and harmful accounts online that negatively affect millions of users worldwide. We are currently hiring for highly-motivated individuals to join our team and deliver high-quality results and service for our social media client.

*Candidates in this position must be able to deal with extreme, graphic and sensitive content*

Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about the client’s products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias in doing what’s right
  • Investigate and resolve issues that are reported on the client’s platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognise trends and patterns and escalate issues outside the company policy to the global team.

Skills and Knowledge

  • Fluency in Indonesian and English
  • Cultural understanding of the market (Indonesian region)
  • Communication and Organisational skills
  • Problem-solving skills
  • Target-driven
  • Passion to deliver brilliant customer-service

Benefits

  • Free canteen, food and snacks
  • Healthcare and Pension Contributions
  • Free Taxi allowance for the evening shift
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Terms

  • Permanent contract
  • Full time: 40hrs per week
  • Choice between; Day shift: 9.00am - 5.30pm, OR Evening shift: 6.00pm - 2.00am (+25% increment on wage after 8pm)

Requirements

  • Fluency in English and Indonesian
  • Eligibility to work full-time in Ireland (e.g. EU Passport OR Stamp 4, etc.) - *No Visa sponsorship provided*

If you are interested in this role, please send your CV to gabriel.mamaradlo@cpl.ie. Please don't hesitate to get in touch, regarding language-speaking positions.

Apply via LinkedIn

Gabriel Mamaradlo

Recruitment Consultant 01 614 6070 Gabriel.Mamaradlo@cpl.ie