Collections Agent

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Job Description

  • Working within a queue support model with specific daily targets on the number of calls/texts/emails for customers in arrears
  • Being accountable (along with the rest of the team) for reducing the delinquency rate among borrowers
  • Pursuing collection efforts with appropriate tone and attitude while still achieving and exceeding monthly and quarterly goals
  • Establishing effective relationships to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
  • Cash allocation and correct identification of customer receipts to enable immediate posting
  • Liaising with Legal team in relation to bad debts
  • Making credit recommendations for new and existing customers
  • Setup of Direct Debit on internal and third-party systems as required
  • Dealing with inbound and outbound customer queries related to payments and disbursements
  • Participating in team planning meetings
  • Meeting defined department goals and activity metrics
  • Other duties as required

Ideal Candidate Will Have: 

  • Minimum 2 years consumer collections experience
  • Knowledge of billing and collections procedures
  • Strong attention to detail
  • Solutions oriented, with the ability to solve problems independently
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritise and manage multiple responsibilities  

Nice to Have Skills: 

  • Accounts receivable knowledge and experience
  • Advanced Excel skills

CV's to olivia.caulfield@cpl.ie or call 01 614 6157 

Apply via LinkedIn