Cloud Support Associate with German, Galway

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Job Description

An exciting opportunity with a well-established software company based in Galway city are looking for cloud support associates with German to join their growing team.

 Main responsibilities include the following:

  •  Analyse incidents, research solutions and provide answers easily understood by customers
  • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
  • Document solutions to known issues and consulting questions
  • Develop technical solutions to be posted to both internal and external knowledge base
  • Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
  • Liaising with production management to identify and report application errors
  • Document issues in a CRM system and defects in our engineering tracking tool
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product

 Technical Skills/Experience:

  • Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
  • Fluent English & German required: written and oral.
  • Understanding the technical differences between on premise and cloud-based solutions
  • Knowledge in Customer Infrastructure and Technology: Good knowledge of most common operating systems, MS Office Suite and basic networking concepts.
  • Good understanding of mobile devices & technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge.
  • Basic knowledge of a programming language (preferable an object-oriented language) would be an advantage.
  • Understanding general use of add-ons, SSL certificates and system communications and security protocols
  • Analytics: Understanding of report capabilities, how report fetches data, customization concepts in analytics and features such as broadcasts, cloud data sources, KPIs would be preferred.
  • Knowledge in business processes would be an advantage.
  • Knowledge in JavaScript an advantage

Personal Skills:

  • Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly
  • Passionate about learning new concepts and technologies
  • Strong analytical and problem-solving skills
  • Active team player
  • Ability to work with minimal direction
  • Excellent communication and presentation skills
  • Flexibility with working hours.

For more information please call Nicole on 091-507522 or email

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Nicole Travers

Recruitment Consultant +353 91 507522