Client Account Manager – Senior Associate

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Job Description

Senior Associates work directly with clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Key responsibilities include:

  • Executing custom learning projects for clients
  • Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
  • Recruit new experts to join membership through targeted and timely outreach by phone, email, and other methods
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes

Ideal candidates also have: 

  • Fluency in English is mandatory
  • Bachelor’s degree (required)
  • 2+ years of relevant or transferable work experience (such as Account Management, Client Relationship Management)
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively in fast-paced environment
  • Appreciation for the role data and metrics play in growing a business successfully
  • Impeccable attention to detail and strong problem-solving skills
  • Receptive to close coaching and feedback
Apply via LinkedIn

Valentina Coniglio

Principal Consultant 01 947 6277 valentina.coniglio@cpl.ie
  • Salary: 38000
  • Location:Dublin City Centre
  • Type:Permanent
  • Category:Sales
  • Ref.no:JO-1903-426963_106