Claims Administrator

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Job Description

A well known Life and Pensions Services company is looking for a Claims Administrator to join their team on a permanent basis.

They are seeking someone with at least 1-2 years Financial Services experience, administration and some telephony experience.

The role:

  • To act as an effective point of reference for internal and external customers for claims queries
  • Processing queries as defined by the life assurance companies relating to Death and Long-Term Care Claims

  • Answering Complex queries from Policyholders and Agents both verbally and in writing in a professional manner
  • Dealing with escalation from our Business Partners
  • Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines
  • Ensure all work carried out to agreed quality standards
  • Communicate directly with your team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation
  • Working as part of a team to meet team targets and objectives
  • Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
  • Ensure completion of all regulatory training within agreed timeframe
  • Develop an awareness of contractual obligations
  • Focus on continuous improvement to identify any issues or weaknesses in procedures and react positively to ever-changing business demands.
  • Demonstrate a strong knowledge in data protection and anti money laundering
  • Accurately identify record and empathetically deal with client dissatisfaction

The ideal candidate will have:

  • A minimum of 2 Years relevant experience in Financial Services
  • A relevant 3rd level qualification and/or Professional qualification desirable
  • Excellent people and organisational skills.
  • Ability to manage your work in a busy, challenging environment and be a team player
  • Ability to work to tight deadlines and cut-off times
  • Demonstrate a strong level of commitment and work ethic
  • Strong customer focus
  • High attention to detail and promote a “right first time” ethos
  • Experience in Microsoft Office
  • Good time management skills
  • Professional use of email and the telephone with excellent communication skills

If interested, please apply now or send your CV to Alternatively, call me on 0858706256 for a confidential chat.

Apply via LinkedIn