CITRIX IT Support Engineer Level 2

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Job Description

IT Support Engineer – Level 2

  • Serve as the primary contact for internal staff support requests
  • Troubleshoot and resolve hardware and software problems in a timely manner
  • Troubleshoot Windows 10, Citrix client
  • Troubleshoot and manage mobile devices – smartphones / tablets Q Wi-Fi setup and troubleshooting

  • Configure, deploy, and relocate corporate desktops, laptops, and monitors
  • Install new printers and troubleshoot printer issues
  • Set-up printers and hardware peripherals
  • Set-up mobile devices
  • Manage and track all hardware including but not limited to desktops, laptops, phones, and printers

Software maintenance and support

  • Install and configure standard applications
  • Manage internet connectivity problems, access to Citrix, Outlook Web Access, and Outlook for remote users
  • Maintain Microsoft Office 2016
  • Maintain malware eradication Q Microsoft Windows patching


Attributes of the Candidate

Energetic self-starter with a positive/flexible attitude.

Solution orientated with very good problem solving skills .

Ability to communicate at all levels (verbal and written).

Ability to work under pressure, meet deadlines and respond to changing priorities.

Attention to detail.

Technical Skills: 

Citrix, Active Directory, Exchange, Support, Desktop support

Desktop Support- supporting, troubleshooting

Desktop & Remote Admin- Administering

Email Management- Setting up users, distribution lists etc, MS Exchange 2010

AD – Windows Server 2008- Administering, understanding of group policy etc.

Anti-Virus- Monitoring, Deploying, Troubleshooting

Network Support- Patching, understanding of VLAN

Hardware Support- PC & Printing, Hardware Support


2+ years in a desktop su

pport or Deployment role

Experience of the above technical skills

Strong Customer Focus.


Third level IT Qualification

Certifications Completed:

Microsoft Certified Professional Windows 7/10

Apply via LinkedIn

Arlene French

Recruitment Consultant 01 6146008
  • Salary: 40000 - 40000
  • Location:Dublin North
  • Type:Contract
  • Category:Technology & IT