Case Manager – Early Arrears

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Job Description

My client, a leading organisation within Financial Services are seeking Case Managers to join their expanding team.

About the Role:

Reporting to your team leader, the Collections Executive role is a key position within the Finance Team. The role has a strong focus on both internal and external customer service. This is an excellent opportunity for someone who enjoys a challenge and is looking to further build their career in collections, in a corporate working environment.

This is a 6-9-month contract

Duties include, but are not limited to:

  • Full responsibility of own customer portfolio as part of a broader team
  • Collecting overdue debtors sucha as SME & agri, credit cards and consumer loans through phone calls, emails and other avenues as appropriate
  • Dispute resolution and negotiation with customers and third-party professional representatives
  • Ensuring customer disputes are logged and advised to the business in a timely manner
  • Following up outstanding claims with internal stakeholders

As well as exceptional interpersonal and customer service skills and having a knack for organisation and time management, the ideal candidate will have:

  • APA or QFA qualification – desirable
  • Previous customer service/collections experience is essential (phone based advantageous)
  • Excellent written and verbal communication skills
  • Accurate data entry skills and a high level of attention to detail
  • Intermediate to advanced Microsoft Office skills
  • Reliable and resilient
  • Negotiation Skills
  • The ability to prioritise work, meet deadlines and achieve results
  • Excel as part of a team, but able to work autonomously as required
Apply via LinkedIn