Bodily Injury Claims (FTC – Mat Cover)

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Job Description

 Your Role

  • Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits
  • Manage a portfolio of bodily injury claims in a proactive, efficient and effective manner, whilst maintaining an unrelenting focus on customer service, indemnity and expense
  • Improve TNPS scores by putting our customers’ needs at the centre of your claims management philosophy.
  • Drive efficient and effective claims management processes by utilising available technology to achieve better outcomes.
  • Establish timely, accurate and consistent reserves and perform on-going review throughout the claims cycle within authority limit by estimating and validating value of claims.
  • Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims;
  • Possess strong policy language skills enabling accurate and consistent policy wording interpretation
  • Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity and expense
  • Manage key internal and external relationships to ensure all key stakeholders are informed on relevant issues
  • Provide a high standard of customer service and adherence to legal and regulatory requirements
  • Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
  • Provide insight to our internal stakeholders on the performance of the accounts under your management.
  • Support our customers by utilising data analytics to help them understand and improve their risks.
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
  • Contribute to maintenance of best practice procedures for Professional Lines claims, consistent with global best practice

Your Skills and Experience

As a Bodily Injury Claims Specialist your skills and qualifications will include:

  • A minimum of 5 years relevant claims handling experience
  • CIP qualification required and ACII qualification desirable
  • Must be accredited under the Minimum Competency Requirements
  • Experience using digital and other advancing technologies to manage your claims
  • Strong communication skills, both written and verbal
  • Ability to manage and prioritise workload and diary management
  • Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
  • Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities
  • Has the confidence and ability to deliver insight to customers and brokers

Apply via LinkedIn

Meabh Connor

Recruitment Consultant 01 947 6253 Meabh.Connor@cpl.ie
  • Salary:Negotiable
  • Location:Dublin City Centre
  • Type:Permanent
  • Category:Insurance
  • Ref.no:JO-1907-434043