Application Support Dublin South

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Job Description

Job Purpose: 

The Application Support candidate will play a lead role in supporting key corporate applications and systems.

Key to success in the role will be: 

• A strong understanding of application support within a complex integrated systems environment; and 
•The ability to provide support and maintenance services for a range of existing and new applications and systems across the Group. 

Main Responsibilities: 


• Act as a point of escalation for a wide range of applications across; including deployment, support and maintenance where required; 
• Liaise with and manage support from external 3rd party suppliers and contractors, including participation in review meetings, contract reviews and SLA tracking and reporting; 
• Call logging, prioritisation and tracking numerous issues of varying severity and effectively managing the resolution of all 3rd party supplied and in-house developed applications; 
• Scheduling and co-ordinating system upgrades for both internally and externally provided systems in accordance with agreed procedures; 
• Ensure appropriate testing of new applications and application changes; 
• Determine requirements and discuss issues with key internal stakeholders; 
• Lead the gathering of requirements and delivery of change requests; 
• Ensure ongoing improvements in quality of the preparation of specification documents, business requirements, impact assessments, project plans and tender evaluations; 
• Support the implementation of IT projects, in particular large outsourced contracts, providing system knowledge and process understanding; 
• Support the maintenance and testing of disaster recovery and business continuity; and 
• Training users. 

Reporting Relationship: 

Reporting to the IS Corporate Applications Manager. 

Knowledge, Skills and Experience: 

Essential 
• Third Level Qualification in a Computer Science or IT related subject. 
• 3+ years directly related experience in a customer facing role in a complex application environment. 
• Strong people skills and developed communication skills. 
•Excellent decision making skills and an ability to prioritise tasks. 
• Strong analytical and problem solving capability. 
• A proven ability to work effectively and positively impact the team environment. 


Desirable 
• Experience within a regulated environment, preferably the utilities sector 
• Previous experience working with and supporting business critical systems. 
• Working knowledge of change management. 
• Working knowledge of SQL.

 

Key Requirements:

  • IT related qualification
  • Great communication skills with a professional and enthusiastic attitude.

 

For more information please Contact: arlene.french@cpl.ie with a current CV

 

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