Richard Lenane, Technical Support Engineer at Virtustream –  a multinational provider of cloud computing management software, shares his career story to date, how he got his current job and his tips for anyone looking to excel in the IT and Technology industry.Tech-support-engineer-at-Virtustream.png

What’s your job title, and what company do you work for?

Tech Support Engineer at Virtustream

Can you tell me about your background? When did you first become interested in the industry you work in?

My interest in IT started when my father brought home a gateway PC all those years ago, ever since I’ve been around tech.

If you went to university – what did you study? Would you recommend this course for someone who wants to get involved your type of career, and why?

I started my formal education in IT at WIT where I studied PC Fundamentals. Since then I’ve gone on to do Web Design and A+ with WIT, Network+ with Pitman training in Waterford, then to doing my advanced IT Support Diploma with Pitman again.

Since starting my role with Virtustream I’ve been able to get involved in code and SQL and supporting their products. I would recommend an advanced IT Support Diploma to anyone who wants to get a very good base knowledge of the IT industry.

Tell me about some of your most influential jobs, prior to your current role.

My most influential job was starting my own business, It’s helped me be a positive influence to friends and co-workers.

How did you land your current job?

I landed my current role by looking through LinkedIn. I saw the role as it happened to appear, I applied and after a few weeks after doing all the interviews etc I got the call from Virtustream to ask when I could start. I was in the right place at the right time.

What skills are needed to excel in your career?

Being able to multi-task & being able to build a rapport with people over the phone.

What’s next for you? Promotion, new project?

Next for me, the doors open on a lot of avenues for me now. I can move into many areas of IT now.

Whose work (individual or company) from within your industry do you admire and why?

The person I admire most within the IT industry would be Virtustream’s Senior Customer Service Director Damien O’Halloran. I admire his ability to be super cool in any situation & how he leads by example while also treating all the employees of Virtustream the same no matter what.

Looking back on your career so far, what tips would you give to someone thinking of doing something similar?

One tip I’d give to anyone whom wants to get into IT – start now, start as soon as you can. Pick up a IT manual or book or start watching videos on YouTube. If you aren’t getting the experience you need from asking different companies, get out there and DIY it. Start a small business, get your name out there and the rest will fall into place!

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