CPL Integrated Services manages an outsourced global service desk since 2011. Our global service desk provides IT support to its corporate clients in 18 languages employing more than 700 people in 3 locations across Hungary. Our mission is to provide the best workplace for our employees while offering the highest quality service to our clients.
Thanks to the continuous effort made CPL Integrated Services Hungary have been voted and won the CEE SSC Award in the category of “Best Employer” in 2015 and 2016.
Location: Budapest, Vasvár
We are looking for technically minded, ambitious colleagues to apply. JOIN US AS Remote Desktop Manager Specialist.
The objective of the RDM Specialist is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support. The RDM Specialist responds to clients requiring technical support. Contacts reach the RDM via telephone, call handling systems or e-mail.
- Answer incoming contacts (phone, e-mail, chat) on technical related cases
- Resolve customer’s IT related issues
- Manage the end-to-end process providing regular update to customers
- Administer all cases in the given systems
- German language on B2 level + English on B2 level
- Good communication skills (verbal, written)
- Customer oriented attitude
- Excellent problem solving skills
- Special interest in technical and IT related fields
WHAT WE OFFER:
- Gross 440.000 HUF + cafeteria bonus
- Career opportunities in the service desk environment after 6 months at the company (Team Lead, quality management, training and development)
- Supportive colleagues and leaders
- Flexible working hours
- Lots of fun events and social activities
To enable us to process your application, your CV/Contact details will be added to our candidate database with your email address as the identifier.
By submitting your profile/CV in response to this advert, you agree and consent to the above storage and processing of your personal data.