CPL Integrated Services manages an outsourced global service desk since 2011. Our global service desk provides IT support to its corporate clients in 18 languages employing more than 700 people in 2 locations across Hungary. Our mission is to provide the best workplace for our employees while offering the highest quality service to our clients.
Thanks to the continuous effort made CPL Integrated Services Hungary have been voted and won the CEE SSC Award in the category of “Best Employer” in 2015 and 2016
JOIN US AS A CLIENT SUPPORT ANALYST LEVEL1 (Swedish speaking)
- Answer incoming contacts (phone, e-mail, chat) on technical related cases
- Resolve customer’s IT related issues
- Manage the end-to-end process providing regular update to customers
- Administer all cases in the given systems
- Swedish language on B2 level + English on B2 level
- Other European languages on B2 level also in scope
- Good communication skills (verbal, written)
- Customer oriented attitude
- Excellent problem solving skills
- Interest in technical and IT related fields
WHAT WE OFFER:
- Competitive salary + benefits + cafeteria bonus
- Career opportunities in the service desk environment after 6 months at the company
- (Team Lead, 2nd level, quality management, training and development)
- Supportive colleagues and leaders
- Flexible working hours
- Lots of fun events and social activities
To enable us to process your application, your CV/Contact details will be added to our candidate database with your email address as the identifier.
By submitting your profile/CV in response to this advert, you agree and consent to the above storage and processing of your personal data.