Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about client’s products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right
Investigate and resolve issues that are reported on client’s platform such as requests for account
support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience
on the site.
Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns and escalate issues outside the company policy to the global team.
ESSENTIAL COMPETENCIES:
Strong personal resilience with the ability to operate in a pressured and fast paced environment.
High adaptability and positive approach to challenges.
Ability to make decisions.
Ability to solve problems.
Effective Time management & Prioritization skills.
Ability to work as part of a team.
Ability to consistently hit KPIs on time.
Further Details:
Salary: €27,000 p/y
Location: Sandyford (D18)
Working hours: 36.5 to 40 hours per week - Monday to Sunday (including Bank Holidays)
Shift: Flexible
Pay Schedule: Monthly
Contract Type: Permanent.
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