Weekend Customer Support

Location: Limerick on site

Type : Permanent, Weekdays (PT)

Working hours - Saturday-Sunday 9am-5:30pm (16 Hours per week)

Salary: 12.82/hour plus Sunday premium of 25%

Role Description

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Covalen is recruiting for Customer Service Advisors to join our team, we are into Business Process Outsourcing and Managed Services provision across the world. As a Customer Service Advisor, you will be supporting our financial client who is growing in the Irish market.

The ideal candidate will have customer service experience, the ability to multi-task, resolve issues quickly and have excellent attention to detail.

Key Responsibilities:

Manage inbound and outbound calls in an efficient and timely manner.
Receiving inbound calls from customers answering various banking queries.
Drive sales to achieve targets.
Identify, convert or refer new sales opportunities to meet customer requirements.

Requirements

Excellent communication skills (spoken and written English).
Excellent interpersonal skills.
Eager to learn and grown within the company.
Must be eligible to work in the Republic of Ireland and pass all relevant background checks.

Please note :

Candidate will go through a 8 week training from Mon-Fri (Full time) at the start of their employment

Benefits

-Career development.

-Extensive training opportunities.

-Access to Wellness Programme.

-Access to Employee Assistance Programme.

-PRSA and Bike-to-Work scheme.

-Hive Medical Cash Plan.

-Tax Saver Tickets.

What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out [email protected] your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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